If a product you receive is damaged in any way, please contact us at firstname.lastname@example.org. It is required that it is a manufacturing defect and that the damage was not caused by misuse of the product or other phenomenon that caused the damage.
We encourage you to submit your complaint as soon as you discover the fault or complain within two months from the day you discovered the error.
If your complaint is approved, we reserve the right to repair the defective product and return it to you. If a repair is not possible, we will send you a new product. If the product is out of stock, we will refund the full amount you paid, plus the cost for shipping. Refunds for faulty goods are paid by the same method that the goods were purchased with. Please save your receipt for the shipping.
Please note: As all of our products are hand made they will sometimes have minor dents or small superficial scratches. This will in now way affect the use of the product and is not considered a defect. Leather is a material with natural variations in structure and color and a product is not defect due to variations in the leather.
For us to be able to assess your complaint, you will need to do the following:
1) Contact us at email@example.com regarding your complaint.
2) Describe briefly how the damage or defect occurred.
3) Send at least 4 photos in good quality with documentation of the defect. The damage must be visible on the pictures. There must also be picture of the whole product, a rear view and a view from the front.
4) Note the order number the product had and send a copy of the order confirmation/receipt. We hereafter treat your complaint.
In most cases it will be required to send the product back to us for more detailed inspection. If it appears that the claim is justified, we will refund the shipping costs so remember to save the receipt and other information about shipping costs. If the complaint is unjustified you are responsible for the shipping cost to us and also the standard shipping cost of sending the product back to you after inspection.
Please note that you are responsible for the package/product until we receive it. Ensure that the product is properly packaged and that you get a receipt and a tracking number.